NIDCO
National Infrastructure Development Company

The National Infrastructure Development Company Limited (NIDCO) in partnership with the Ministry of Works and Transport is commencing the Water Taxi Service and is inviting applications from suitably qualified individuals to become a part of this unique opportunity as the Service is implemented.

Employment Opportunities

Job Summary
The Customer Service Representatives are the first touch point for all customers participating in the water taxi service delivery, and are required to maintain a positive and helpful approach to internal and external customers. The CSRs are required to deal directly with all passengers, delivering an exceptional and high-quality customer service experience. Candidates will work under an eight (8) hour shift regime.

Key duties and responsibilities

• Deliver excellent customer service by providing information, problem-solving and handling complaints.

• Deliver the ticket sales process in a transparent, accurate and efficient manner.
• Reconcile and account for all sales, returns and cancellations on a daily basis.
• Assist in producing reports and statistics and conducting market surveys for the service.
• Work with the Logistics Coordinators to provide accurate information to all passengers.
• Respond to customer requests and handle customer problems in a direct manner, treating the customer with dignity and a positive attitude.
• Build and enhance customer relationships and support corporate marketing efforts.
• Collaborate with a variety of functional areas, such as marketing and operations, to develop and provide service offerings which are responsive to customer needs.
• Any other duties as requested.

Required Education & Experience

• Diploma in Business Administration OR 3 years experience in a similar environment.

• Must be proficient in MS Office, with excellent written and oral skills.
• Must be able to work in a fast paced environment with minimum supervision and must be a team player.
• Strong interpersonal, presentational and computer skills.
• Familiarity with processing a variety of payment options, such as debit and credit card payments and Internet sales.
• Sound customer care background.

Organisational Relationship
The Customer Service Representative reports to the General Manager, Water Taxi Service.

Applications must be addressed to:
THE HUMAN RESOURCE DEPARTMENT
National Infrastructure Development Co. Ltd.,
ALGICO PLAZA,
91-93 St. Vincent Street,
Port of Spain.
Or email to: hr@nidco.co.tt

Closing Date for receipt of applications is Wednesday November 19th 2008.

Unsuitable applications will not be acknowledged.